Bunnings Return Your Order Australia
Organisation : Bunnings
Facility Name: Return Your Bunnings Order
Country : Australia
Website : https://www.bunnings.com.au/policies/returns
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How To Return Your Bunnings Order?
To Return Your Bunnings Order, the procedure are given below,
Related / Similar Track Status : Gorman Return Your Order Australia
1. Change of mind returns/exchanges
We are pleased to offer change of mind returns or exchanges.
With a receipt or tax invoice:
** We can provide a refund
** All returned goods must be unused, in original packaging and in saleable condition
** Receipts and tax invoices must be valid and intact
All refunds will be provided back in the original tender. Cheques will be refunded as cash (once bank processing of the cheque has occurred) and credit card refunds must be processed back onto a credit card.
Note: A credit card must be present to receive a refund.
Without proof of purchase:
We will record your proof of identification (eg drivers’ licence) when processing returns without proof of purchase. Without this, we may not be able to accept your return.
** We can provide an exchange voucher or an exchange for ‘like’ goods
** All goods for exchange must be unused, in original packaging and in saleable condition
** Exchange vouchers are valid from time of issue and are redeemable at any store. These vouchers are not redeemable for cash or Gift Cards.
Returns can be made in-store or over the phone through Customer Support. Goods purchased using PayPal must be returned via the original payment method. If for any reason the system declines the return, an alternative tender will be offered.
3. Zip & Openpay
Goods purchased using Zip and Openpay must be returned via the original payment method. If for any reason the system declines the return, an alternative tender will be offered.
Trade account returns/exchanges:
** If you’re an account customer and presenting goods for return or exchange, a copy of the original invoice must be presented in-store along with the goods to arrange an account credit.
** Commercial quantities are not generally available for change of mind returns or exchanges.
** Online purchases/exchanges
Online purchases can be returned either in-store with the tax invoice or by contacting our Customer Support team at customersupport [AT] bunnings.com.au.
Unfortunately we cannot offer a change of mind refund or exchange on the following items:
** Custom-made products
** Any product/s specifically cut to size at your request
** Toilet seats, if packaging has been opened (for health reasons)
** Tinted paint
These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.
5. Other Returns/ Exchanges
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You’re entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You’re also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure.
We will accept product returns and provide you with a replacement, refund or repair where:
** The product is faulty or is not of acceptable quality; or
** The product is not fit for its intended purpose; or
** The product does not match its sample or description.
We recommend you retain your receipt, as we may require proof that you purchased the product from us. Our Team Members will be able to advise you whether a refund, exchange, repair or replacement is available, and may record your proof of identification when processing a return without proof of purchase.
6. Marketplace Returns/ Exchanges
** Marketplace purchases should be returned by contacting the relevant third party Seller named on your order confirmation directly.
** If the Seller is unable or unwilling to accept a return, please contact customersupport [AT] bunnings.com.au for further assistance.
7. Perfect Plant Promise
** All our plants are guaranteed for 12 months, so if you’re not 100% happy, return your plant (with receipt) and we’ll refund it.
** Excludes seedlings, which include flower and vegetable seedlings as well as potted colour (bloomers), are short-lived plants that are not expected to live for more than 3-5 months in the garden.
** As such the Perfect Plant Promise would not apply to these plants.
Delivery of Bunnings Order
We can deliver products purchased online or in-store to you. Alternatively you can rent a ute or van, or borrow a trailer to get your products home yourself.
How long will my delivery take?
** In most cases, delivery for products purchased online will take 2–5 days, but for some products, such as Special Orders items, it may take 7–14 days.
** To find out if a product can be delivered to your area, enter your postcode on the product page for delivery details.
How much does delivery cost?
** Parcel – $10–14
** Ute – $40
** Truck – $90
** Crane – $175
FAQ on Bunnings Order
Frequently Asked Question FAQ on Bunnings Order are given below,
1. How Can I Track my order?
Order tracking is dependent on the delivery provider. Customers will either receive text messages updating them on the status of their delivery or a tracking link.
2. Who will deliver my order?
We partner with the market leading carriers to ensure we provide the best service at the lowest cost. We manage these carriers to ensure that deliveries meet promised expectations and is simple and easy for customers.