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Kenya Co-operative Bank Co-op Net Internet Banking : co-opbank.co.ke

Organisation : Co-operative Bank Kenya
Facility Name : Internet Banking (Co-op Net)
Country: Kenya
Website : https://www.co-opbank.co.ke/banking/ways-bank/internet-banking-co-op-net

Kenya Co-op Internet Banking

With Co-op Internet Banking, you can transact easily and securely from anywhere and at any time!

Co-op Net Internet Banking enables individual customers, business owners, corporate companies and institutions to carry out various transactions and monitor their bank accounts through the internet.

We have a few security layer measures when you log in, which ensure that only you are able to access your account.

Services

With Co-op Net, you can access these services:
** View, download or print account statements for all your Co-op Bank Accounts
** Start, stop or amend standing orders in real time
** Transfer cash to another Co-op account in real time
** Transfer cash to another local bank account in 1 working day
** Transfer cash to a foreign bank account in foreign currency
** Pay utility bills, for example, KPLC, DStv and Nairobi Water
** Make bulk payments, for example, salaries, dividends, loan disbursements, bonuses and supplier payments
** Order cheque books and stop cheques

How To Register?

Visit your nearest Co-op Bank branch and provide the following documents

Existing Co-op Bank Customers:
** Completed application form
** Completed token collection form

Non-Co-op Customers (Businesses, Corporate Companies and Institutions):
** Completed application form
** Completed token collection form
** Certificate of Incorporation
** Memorandum & Articles of Association
** National ID/Passport copies of the company’s directors

Once the application has been approved, a user ID and password are automatically generated by the Co-op Net system and sent to your email address. If you prefer to keep generating a second password using a token, you will collect it once your application has been approved. This is available at a small fee.

Tariff Guide

RETAIL TARIFF
Monthly Access Fee KES 100
Internal Transfer Fee KES 50
EFT Transfer to Other Banks in Kenya KES 100
RTGS KES 500
BILL PAYMENT KES 50
STANDING ORDER SETUP 0
STATEMENT DOWNLOAD AND VIEWING 0
SWIFT KES 1500

 

SMEs & CORPORATE TARIFF
Monthly Access MCU           KES 300
SME            KES 500
Corporate KES 1,000
Agents       KES 100
Internal Transfer Fee KES 100
EFT Transfer to Other Banks in Kenya KES 100
RTGS KES 500
BILL PAYMENT KES 50
SALARY/BULK PAYMENTS PROCESSING Variable
STATEMENT DOWNLOAD AND VIEWING 0
SWIFT KES 1500
Token Replacement KES 1500

Security Tips

** Always keep your log-in credentials (Username, Password and OTP) confidential; do not share them with anybody.
** Passwords expire after 30 days. However, if you feel your password is compromised, change it immediately.
** Protect all your data and accounts with strong passwords that have at least eight or more characters consisting of alphabets and numbers and change them regularly.
** Never leave your session unattended and always log off your online session after use.
** Update us when you change your contact particulars.
** Check your last log-in and notify us if there are any dubious log-ins.
** Never store your passwords on your phone.
** Check your account balance and transaction history regularly.
** To further safeguard your transactions, the One Time Password (OTP) is an application that generates a password for the 2nd Factor Authentication (2FA).
** It acts like a hardware token except that there is no physical device. |
** Therefore, have your phone near you when initiating log-in and if using a hard token, keep it safe.
** Customers can be assured that it is safe and secure to bank thorough Co-opNet (Internet Banking).
** Co-op Bank is constantly enhancing and upgrading our system for the highest level of encryption available today to ensure that your account information and transactions are kept secure and confidential.

Contact Centre

If you have any feedback or complaint, please talk to us on:

Call Center Numbers: 020-2776000, 0703027000
Email: Customerservice@co-opbank.co.ke
Whatsapp: 0736690101

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