Organisation : Sephora Digital SEA Pte Ltd
Facility Name: Track My Sephora Digital Sea Order
Country : New Zealand
Website : https://www.sephora.nz/faqs/360004929072-Delivery/360029607292-How-can-I-track-my-order
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How Can I Track My Order?
To Track My Order are given below,
You can check the status of your orders by accessing ‘My Account’ (online or via the Sephora Mobile App) and click ‘Orders’.
Why does my order status show ‘Payment Pending’?
Typically, the ‘Payment Pending’ status occurs when payment is unsuccessful. However, if payment is in fact unsuccessful, you should have received an email from us with instructions to reattempt payment.
Unable to reattempt payment or didn’t get a payment failure email?
Please refrain from re-creating your order to prevent duplication! Get in touch with our Customer Service Team here and we’ll send you a link for another attempt at payment!
Paid but order status has not been updated after 24 hours?
Our Customer Service Team can help to verify your payment and resend an order confirmation email. Please reach out to us here and select ‘Order Whereabouts’ as the concern.
FAQ on Track My Sephora Digital Sea Order
Frequently Asked Questions on FAQ on Track My Sephora Digital Sea Order are given below,
1. How do I return an online purchase?
Please contact our Customer Service here and include the following details in your enquiry:
– Order Number,
– Name of the Item,
– Reason for return, and
– Item Photo
2. How do I return an in-store purchase?
Please take your item back in store with your receipt so our Cast Members can assist you with your return.
3. Am I able to return an item bought from Sephora in another country?
All returns for international purchases are currently not available.
4. Can I return an item purchased online instore?
Yes you can return an online purchase in store for a full refund, if the purchase was made using a credit card or Afterpay. For Klarna and Paypal purchases, refunds will need to be processed as per the above. You may exchange these purchases instore or return for a credit. For more details on returns, please visit here.
5. What should I do if there’s a delay in my delivery?
We’re sorry your parcel has been delayed! While there may be a delay in the delivery, no action is needed on your end. You may continue tracking your parcel from the orders section.
6. What is Afterpay?
Afterpay is a new payment option that is exclusively available for online and in-app orders only.
7. How do I select to pay using Afterpay?
To pay using Afterpay, follow these simple steps:
1. Browse Sephora online for items you would like to purchase and click the ‘Add to Cart’ button.
2. Click the ‘Proceed to Checkout’ button.
3. Fill out your delivery details.
4. Select your preferred delivery option from the options available for your parcel delivery.
5. Apply any discount codes.
6. Select Afterpay as your payment option and follow all relevant prompts to complete your order.