Organisation : American Tourister
Facility Name: Track Your American Tourister Order
Country : Australia
Website : https://www.americantourister.com.au/trackorder
How To Track Your American Tourister Order?
To Track Your American Tourister Order, Follow the below steps
Step 1: Go to the above link.
Step 2: Enter Order Number
Step 3: Enter Order Email
Step 4: Click on Track order
Related / Similar Track status : Foot Locker Australia Track Your Order
Returns & Exchanges Of American Tourister Order
The Returns & Exchanges Of American Tourister Order are given below,
Returns Process:
**We will accept returns for change of mind within 14 days from date of receipt.
**To return a product you must complete the return form and submit this to our Customer Service team via email info.australia [AT] samsonite.com.
**We will strive to contact you within 3 – 5 business days with a Return Authorisation and further instructions on how to return your goods.
**You must cover the cost of both receiving and returning your order if it is due to a change of mind and the product(s) must be returned to us in its original condition (including authentic labels, use instructions, guarantee leaflets and other hang tags) in order to obtain a refund.
**Once an item is returned we will either inspect your goods and investigate any claimed defect or, where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable (for example, where we believe the goods have been misused or the defect/ damage is not covered by the commercial warranty), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.
**Refunds will be issued using the payment method used for purchase.
**We aim to process refunds and replacements within 14 days of receipt by us of the original product, however this may take longer depending on your item and the number of returns in our system.
**In the event you have not respected all return requirements, we will advise you by email the reasons why we cannot approve your return within 14 days.
If Your Product Is Not As Expected:
**You must check whether your shipment is correct upon delivery.
**If there are discrepancies or problems with your order, please contact our Customer Service team as soon as possible.
**Samsonite takes extreme care in ensuring our goods are of the highest quality.
**However, if for any reason you find a fault with one of our products we would like to help you resolve the problem.
**Please contact our Customer Service team who will advise and assist with the returns process.
**Our office is open from 9 AM – 5 PM, Monday – Friday, you may write to us at info.australia [AT] samsonite.com or call 1800 331 690.
FAQ on American Tourister Order
Frequently Asked Questions FAQ on American Tourister Order are given below,
1. Where do we deliver?
American Tourister will ship to any State or Territory in Australia, including regional Australia. We are however, not able to send items outside of Australia, including Christmas and Norfolk Islands.
2. What is the shipping policy?
American Tourister’s trusted partner, EFM logistics utilises StarTrack Express, CouriersPlease and Borders Express courier services for delivery throughout Australia. Standard delivery is free within Australia for Metro orders over $49.
3. How do I cancel my order?
In order to meet our commitment to you to ship your order as quickly as possible, we cannot cancel or change an order once it has been placed. If you decide you no longer want your order, please contact us immediately on 1800 331 690 and our Customer Service team will be able to assess the status of your order and assist where possible. Once the request is placed there is no guarantee that we can stop your order from shipping.
4. What are the payment options available?
We use Braintree, PayPal and AfterPay to manage our transactions. These methods allow you to checkout safely, quickly and easily via your credit or debit credit cards. PayPal’s service in addition provides you with the flexibility to pay using your PayPal account balance or bank accounts, while AfterPay allows for your purchase to be split into 4 payments, payable every 2 weeks.