Organisation : Vitamin Grocer
Facility Name: Track Your Vitamin Grocer Order
Country : Australia
Website : https://vitamingrocer.com.au/pages/tracking
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How To Track Your Vitamin Grocer Order?
** When your order is assigned a tracking number you will receive a shipping confirmation email from customerservice [AT] vitamingrocer.com.au that includes a link to your order information page.
Related / Similar Track Status : Lux Skin Australia Track Your Order
** On that page you will find a clickable tracking number that will take you to the tracking page for your order on the carrier’s website.
Alternatively, if you chose to create an account with us, you can always visit your Vitamin Grocer account page by logging in at www.vitamingrocer.com.au/account/login.
There you will be able to view your entire order history and all available tracking numbers.
All orders ship via the DHL eCommerce. Therefore, once you have your DHL tracking number, you can also go directly to DHL eCommerce to track your order.
Return Instructions For Vitamin Grocer Order
** For all Returns please contact us at customerservice [AT] vitamingrocer.com.au within 14 days of receipt of the package.
** A returns representative will review your return request and you will be issued a RMA (Return Merchandise Authorization) number upon approval.
** Once you receive your RMA number, pack the product(s) securely in the original packaging (unless the original packaging is damaged and unusable) to ensure product safety during return shipping.
** Please write your RMA number on a piece of paper and include it in the package.
** Return the product(s) to the address provided to you by the Vitamin Grocer Customer Care representative using the most economical shipping method available.
** The cost of the return postage for buyer’s remorse reasons is the customer’s responsibility. Vitamin Grocer will cover the cost of return postage for wrong or damaged products.
FAQ on Vitamin Grocer Order
Frequently Asked Questions FAQ on Vitamin Grocer Order are given below,
1. What’s the best way to contact Vitamin Grocer?
We can be reached by email at customerservice [AT] vitamingrocer.com.
2. When can I expect a response?
We answer emails from 9 a.m. to 5 p.m., Monday through Friday. You can expect a response to your email inquiry within 1 business day.
3. What payment methods do you accept?
We accept Visa, MasterCard and PayPal.
4. Is the personal information I provide to you at checkout safe and secure?
We meet all industry standards for the safety and security of your personal information. All credit card numbers are encrypted meaning we can never see your actual credit card number. Please review our Terms of Service and Privacy Statement for more information.
5. Do you share any of my information with third parties?
No. We do not share your data with third parties or use it for any other purpose than to optimize your use of this website. We never sell your information to third parties under any circumstances and do not share it with anyone for the purposes of remarketing. Please see our Privacy Statement for more details.
6. What is the handling time for order fulfillment?
Our handling time is 2 business days or less. The shipping time estimates found on the Shipping Policy page do not include this handling time.
7. What is the return policy?
Please review our full Return Policy for details. In general, we will accept return requests for all unopened, undamaged products within 14 days of customer receipt. Vitamin Grocer assumes responsibility for all wrong items or items damaged in transit.
8. Which carrier will delivery my order?
** Packages weighing less than 1 lb. shipped within the continental U.S. are sent via U.S. Postal Service First Class Mail.
** Packages 1 lb. and greater are automatically upgraded to U.S. Postal Service Priority Mail at no additional cost.
9. Where can I track my order?
** You can track your order by logging into your Vitamin Grocer account.
** In addition, you will receive an email with a link to the tracking information as soon as the order is shipped.
** Visit our Tracking page for more information.