Organisation : Zavvi Australia
Facility Name: Track Your Zavvi Order
Country : Australia
Website : https://www.zavvi.com.au/track-your-order.list
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How To Track Your Zavvi Order?
To Track Your Zavvi Order, Follow the below steps
Step 1: Go to the above link.
Step 2: Enter your search order
Step 3: Enter your Zip code
Step 4: Click on search button
Related / Similar Track status : OrthRug Australia Track Your Order
Returns Policy of Zavvi Order
The Returns Policy of Zavvi Order are given below,
**Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale.
**We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 10/09/2014.
**It is important that you check your order or items upon receipt and always before use.
**If any errors occur or issues arise then these need to be reported to us immediately so that we can investigate.
**Before attempting to return an order you will need to contact our customer service team to request a returns authorisation number.
**Without this number it can be difficult to process your return meaning that the process may take longer.
Right to Cancel
**You have the right to cancel this contract within 14 days without giving reason.
**The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.
**To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. by selecting the appropriate option in your account or a letter sent by post). You may use the example model cancellation form below, but it is not obligatory.
**Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.
Effects of Cancellation:
1. If you cancel this contract, we will reimburse to you all payments received from you, including the cost of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
2. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
3. We will make the reimbursement without undue delay and not later than:
**14 days after the day we receive back from you any goods supplied; or
**(if earlier) 14 days after the day you provide evidence that you have returned the goods; or
**if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.
4. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.
FAQ on Zavvi Order
Frequently Asked Question FAQ on Zavvi Order are given below,
1. What should I do if I receive an incorrect item?
We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.
2. What should I do if my item is damaged?
Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.
We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.
3. How do I report a fault with my product?
Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.
In order to do this we ask that you contact us through your account using the online message centre. Please provide details of the fault and where possible attach pictures to your message.
4. Will you refund my postage costs to return an item?
We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:
– If we sent you the wrong item
– If the item is damaged or faulty
– Where you are returning a substitute item which you do not want to keep
About Zavvi Australia
Zavvi Australia, the home of pop culture! Here you’ll find a huge range of officially licensed merchandise and collectables, limited edition Steelbooks, and all of the latest Blu-Ray releases. From the hottest new merch items to clothing and LEGO, there’s something here from your favorite franchises that’s bound to complete your collection. Whether you’re more Marvel than DC, or more Star Wars than Harry Potter, make Zavvi your next stop for those entertainment essentials