Organization : Ziva Collections Kenya Ltd
Facility Name : Track Your Ziva Collections Order
Country : Kenya
Website : https://www.ziva.co.ke
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How To Track Your Ziva Collections Order?
To Track Your Ziva Collections order, Follow the below steps
Step-1: Go to the link – https://www.ziva.co.ke/track-your-order/
Step-2: In Track Order enter your tracking number
Step-3: Click on “Track” button.
Related / Similar Trackstatus : The School Box Track Your Order Kenya
FAQ On Ziva Collections
How To Search For Products?
** Search for products by entering the product name or keyword into the Search Bar at the top of any page.
** Try to enter a general description. The more keywords you use, the less products you will get in the results page.
** When you find a product you’re interested in, simply click the product name or the product image for more details.
How Are Shipping Costs Calculated?
** Shipping costs are calculated based on your location and product weight / volume.
** We offer free same day, and next day shipping for clients in Nairobi if you order before 2pm. For more details on how shipping costs are calculated, please contact us directly. For clients outside Nairobi, we have a different shipping time and cost available on our shipping page.
What Is Buyer Protection?
** Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
** You are protected when:
** The item you ordered did not arrive within the time we promised.
** The item you received was not as described.
** The item you received was damaged when it arrived.
Refunds & Returns Policy In Ziva Collections
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 4 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
** Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
** You do not receive them within the guaranteed time (5 days not including 1 day for order processing)
** You receive the wrong item
** You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
** Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
** Your order does not arrive due to exceptional circumstances outside our control (e.g. delayed by a natural disaster).
** You can submit refund requests within 15 days after the guaranteed period for delivery (5 days) has expired.
** You can do it by sending a message on Contact Us page.