Organization : Sophie
Facility Name : Track Your Sophie Order
Country : Kenya
Website : https://sophie.co.ke
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How To Track Your Sophie Order?
To Track Your Sophie, Follow the below steps
Step-1: Go to the link – https://sophie.co.ke/order-tracking/
Step-2: In Track Order enter your Order Id (Found in your order confirmation Email)
Step-3: Enter your Billing Email (Email you used during checkout)
Step-4: Click on “Track” button.
Related / Similar Trackstatus : TACC Stores Track Your Order Kenya
FAQ On Sophie
Frequently Asked Questions FAQ On Sophie
How to cancel my order?
You can write an email to our customer service team info [AT] sophie.co.ke or send messages on our social media platform or alternatively make a call to our customer service team.
How to change the color or quantity of the product?
Customers can call our customer service number for the change of the products color or go to the cart and delete the wrong item and place the correct color
How much do we charge for delivery?
We charge a flat rate of Ksh180 within Nairobi and outside of Nairobi, we will charge according to the cities. And the delivery fee will keep reducing along our growing.
Does the product have warrant?
We don’t have a warranty but we do have an exchange policies of 7 days apart from phone they have 1 year warranty
How to use a product?
All our products are provided with a manual inside the box, customer can follow the manual or alternatively call our customer service agents for help
Can I change my product with another type of the same product?
Unfortunately, you cannot change the product after you have confirmed for delivery or after it has been delivered.
How can I track my order?
After placing an order, the customer is provided with an order number this helps during tracking of your when you call our customer service team.
Or you can use our order tracking page to track your order.
How do I become a seller at your shop?
Currently we don’t have sellers on our shop but you can contact us for any inquiries.
If you have a good product, we can arrange our partner to purchase from you.
Do you deliver outside Nairobi and at what cost?
Yes, we do deliveries outside Nairobi at a fee depending on the location
When are you restocking the items that are on stock out?
We always update our customers when we do a restock.
Why we don’t deliver items that are placed on global shipping after the two weeks?
Sometimes it takes time for the shipment thus the delay, especially there is some challenges like lock down in the cities of the suppliers