Organisation : BCF
Facility Name: Tracking Your BCF Order
Country : Australia
Website : https://www.bcf.com.au/order/track
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How To Track Your BCF Order?
To Track Your BCF Order, Follow the below step
Step 1: Go to the above link.
Step 2: Enter order number
Step 3: Enter First name
Step 4: Enter last name
Step 5: Click on Check Order button.
Related / Similar Track status : Track Video Conferencing Order Australia
Returns BCF Order
**We want you to be totally satisfied with our products and services.
**There may be times when you will need to return a product purchased from one of our stores.
**Our Returns Policy is designed to assist you with your return.
**We offer you a replacement, credit or refund where products have a major failure, such as:
**When they are faulty
**Different from a sample shown to you; or
**Do not do what they are supposed to do
**We are not required to replace your product if you simply change your mind.
**However, if you are not happy with your product, our Store Managers may, at their discretion, decide to exchange or provide you with a gift card, providing the product is returned to us in its original new condition with proof of purchase. Please let us know if you are unsatisfied with a product or the service you have received from us.
**Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
**You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
**You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
How long do you have to return a product?
Consumer guarantees under the Australian Consumer Law are not limited by a defined time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging and product labels. Our Store Managers can assist you with further information about the warranty period for the product you return.
Expenses relating to product returns
** Any expenses relating to the return of your product to store will normally have to be paid by you. For online store purchases, we will pay for return freight for any product assessed as having a major failure.
** We may need to conduct an assessment of your product to determine whether a repair, replacement or refund is appropriate. Certain technical products may need to be sent to the manufacturer or their repair agent for assessment, such as:
**Sound, electrical and motor driven products
**Power tools; and
**Customer orders – non store stock items (may incur $10.00 fee for exchange or refund)
**Tents over $400
**Rods and Reels over $100
Liaising with the manufacturer:
**For some product assessments you may have the option to liaise directly with the manufacturer, or their repair agent.
**Our store team members can provide you with the relevant manufacturer contact details.
**Products assessed as having a minor fault will be repaired by the manufacturer and returned to you within a reasonable time.
**We offer a refund or replacement if the product is assessed as having a major failure.
In some cases a refund, replacement, or repair may not be offered if you:
**Substantially modify the product
**Misuse the product contrary to user instructions or packaging labels or
**Simply change your mind
Certain products are excluded under our Returns Policy unless they are faulty, these include:
**Tailor made customer orders
**Storage discs (CD’s and DVD’s)
**Computer or video games
**Underwear (thermals and swimwear), socks
**Gift-cards, vouchers, and/or credit vouchers
Special procedures for the return of certain products
The repair of your goods may result in the loss of user-generated data. Please ensure that you have made a copy of any data saved on your goods. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Bulky and fuel operated products:
For safety reasons, please contact your nearest local BCF store before returning any bulky or fuel operated products, such as:
What payment types do you accept online?
BCF accepts payments within Australia only via:
**BCF Gift Cards