Organisation : Ubuy Co Tanzania
Facility Name : Track Your Ubuy Order
Country : Tanzania
Website : https://www.ubuy.co.tz/en/trackorder
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How To Track Your Ubuy Order?
To Track Your Ubuy Order, Follow the below steps
Step 1: Go to the above link.
Step 2: Enter Order ID
Step 3: Click on Track Order
Return Policies & Procedure of Ubuy Order
The customer can return a wrong, damaged, defective, or missing part / incomplete product. In case of damaged product, the customer should inform the assigned courier company and Ubuy within 3 days of the delivery and in case of other conditions the return window is open for 7 days after delivery. Our policy does not address customer concerns after 7 days of delivery. We apologize for the inconvenience caused.
The customer must meet the following conditions to return any product:
** The customer must contact us within 7 days of the delivery.
** The product should be in an unused and resalable condition.
** The product should be in its original packaging including the brand’s/manufacturer’s box, MRP tag intact, user manual and warranty card.
** The product must be returned by the customer in its entirety with all accompanying accessories or free gifts present therein.
** The customer needs to contact our support team to report an issue regarding the damaged, defective, or wrong product.
** The customer must provide/upload all the required images & videos with a short-detailed description that will help the team investigate the case.
Product categories & conditions not eligible for return:
** Specific categories like innerwear, lingerie, swimwear, beauty products, perfumes/deodorant, and clothing freebies, grocery & gourmet, jewellery, pet supplies, books, music, movies, batteries, etc., are not eligible for return and refund.
** Products with missing labels or accessories.
** Digital products.
** Products that have been tampered with or have missing serial numbers.
** A product that has been used or installed by the customer.
** Any product not in its original form or packaging.
** Refurbished products or pre-owned products are not eligible for returns.
** Products that are not damaged, defective, or different from what was originally ordered.
Refund Policies & Procedure of Ubuy Order
** In the event of a return, the refund process will begin only after the product has been received, inspected & examined at our warehouse facility, indicating that it meets the eligibility criteria.
** Refund approval or rejection depends upon the investigation carried out by the responsible team.
** Once we initiate a refund, it will take approximately 7-10 business days for the amount to reflect in the original payment method.
** However, the same varies according to the bank’s settlement standards.
** In the case of Ucredit the amount will reflect in your Ubuy account within 24-48 working hours.
** Please contact our support team for more information.
Custom, duties, taxes, and VAT refund policy in case a wrong, damaged, defective product or product with missing parts:
** If the customer was charged customs, duties, taxes, or VAT upfront by Ubuy, the amount will be refunded on the payment gateway.
** if the custom, duties, taxes, or VAT were not charged upfront by Ubuy, the amount will be refunded as Ucredit only.
** Kindly note that customs duties, taxes, and VAT will not be refunded except when a wrong, damaged, defective, or missing part / incomplete product is delivered.
Products which are part of any sale/promotional offer cannot be refunded unless they are flawed.