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FILA Track Your Order Australia

Organisation : FILA Luxembourg
Facility Name: Track Your FILA Order
Country : Australia
Website :

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How To Track Your FILA Order?

To Track Your FILA Order, Follow the below steps
Step 1: Go to the above link.
Step 2: Enter Email Address
Step 3: Enter Order Number (Starts with FA)
Step 4: Click on Submit details.

Related / Similar Track status : iScoot Australia Track Your Order

Returns FILA Order

The Returns FILA Order are given below,
Condition Of Goods:
**Item/s must be returned unused and in resalable condition, with the original tags still attached; and in the original packaging (packaging must also be in original condition, which includes shoe boxes – see below).
**Please note that if any shoe boxes are used as packaging or any tape, stickers etc. are applied to the shoe box, it will not be accepted for return. The FILA satchels you receive your online order in, are reusable for your convenience.
**All footwear must be tried on a carpeted surface to prevent any damaging to the soles until you are certain you would like to keep them.

Return Postage Fees:
**If the goods are faulty, postage will be covered by FILA. You will receive a postage-paid shipping label to attach.
**If you are exchanging the goods for a different size, colour or style, the return postage cost will be at the expense of the customer. The replacement items will delivered free of charge.
**If you are returning goods for a refund because of change of mind or incorrect purchase by the customer, the return postage cost will be at the expense of the customer.

Refund Or Exchange In-Store:
**Please note, change of mind returns cannot be refunded in-store. Change of mind returns can only be exchanged for other items in-store.
**However, if an item is faulty then you can return the item to any FILA store, and the money can be refunded to your original payment method. Alternatively, you can also exchange for other items.
**You may exchange merchandise at any Australian FILA Retail Outlet within 30 days of purchase. Bring your invoice and the items to be exchanged to any of the stores listed on our store locator page.
**Your exchange is for the value of your merchandise only. This does not include any shipping charges paid, if applicable. If the value of your original merchandise is more than the value of the item being exchanged for, a credit voucher for the outstanding amount will be issued to you (to be used in store). If the value of your original merchandise is less than the value of the item being exchanged for, you will need to pay the difference.

Note:No cash value will be refunded for any online orders exchanged at store.

Refund Or Exchange Online:
**Only good purchased online through Fila Australia may be sent back to the Online Department for refund or exchange. No online orders can be refunded at store level.
**To process a refund or exchange, please go to our self-service Returns Portal, here.
**Enter the email address and Order Number associated with your order, and you will have the option to return & refund, exchange or keep all items within the order.
**Please note we can only exchange to style, size and colour that is available online. Please check the item you wish to exchange for is available online. If any exchange request is received and the item requested is not in stock, you will be refunded for the item.
**Once you have submitted your return/exchange request, it will be reviewed by our Customer Support Team and either approved or rejected.
**If approved, you will receive an email with instructions of how to return the goods.
**If rejected, you will receive an email with an explanation or a request for more information to be provided.

We are not responsible for returned goods lost in transit, therefore we would advise that you send via Registered Post. Please allow 14 days from the day you post your parcel for it to be received by FILA Online.

Faulty Products:
**For enquiries regarding faulty products, please submit a refund or exchange request via our Returns Portal.
**Enter the email address and Order Number associated with your order, and you will have the option to return & refund, exchange or keep all items within the order.
**Please include clear, well lit photographs of the goods with a description of the problem, where and when the goods were purchased and a copy of your invoice.

FAQ on FILA Order

Frequently Asked Questions FAQ on FILA Order are given below,
1. What payment types do you accept?
**Credit Cards (including Visa, MasterCard, American Express)
**Shop Pay
**Apple Pay
**Google Pay

2. When will my order be ready to collect?
We’ll send you an email when your order is ready to collect.
Stores will pick & pack your orders as soon as they are alerted – so they should be ready within 1-2 business days. However this could be longer during peak sales periods.

3. Where do I collect my order from in the store?
Go to the main counter and speak to any member of staff, they will be able to check your order number and find your items.

4. What information do I need to collect my order?
When you arrive in store, you will need to give us the order number, along with some photo ID.

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