Organisation : Optus Pty Limited
Facility Name: Track Your Optus Order
Country : Australia
Website : https://optus.startrack.com.au/
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How To Track Your Optus Order?
To Track Your Optus Order, Follow the below steps
1. On Web
Step 1: Go to the above link
Step 2: Enter Optus Order Number
Step 3: Click on Submit
Related / Similar Track status : Myer Track Your Order Australia
2. Optus app
Step 1: Open the app
Step 2: Tap More
Step 3: Tap Track My Order
Step 4: Select Mobile
Step 5: Enter your order number and tap track my order
Optus Returns Policy
**Should you need to return any accessories, equipment, SIM card and/or handset (where applicable, such as ordering errors, wrong device received, etc.) to Optus, please contact us within 14 days of receiving your delivery. A representative will then discuss your options, if there are any applicable fees and explain how to return the goods.
**Returns are not accepted for ‘change of mind’ scenarios.
**If the goods are returned opened, used, damaged or incomplete, where entitled to do so, Optus may charge you by debiting your previously nominated credit card or Optus account.
**This policy does not apply to any exchange or returns in relation to the consumer guarantees under the Australian Consumer Law. For more information about consumer guarantees under Australian Consumer Law, see above.
FAQ on Optus Order
Frequently Asked Question FAQ on Optus Order are given below,
1. What to do if your delivery hasn’t arrived?
Before giving us a call, make sure that:
• A missed delivery card hasn’t been left for you
• We haven’t sent you an email or SMS about your order
• That the expected time frame for your delivery type has elapsed (refer to section titled Delivery time frames)
Then call us on 1300 300 562 so we can find out what’s happening with your request.
2. What if my device is damaged?
**The manufacturer’s warranty, our policies, and Consumer Guarantees don’t apply if your device or accessory is damaged.
**Damage can include exposing a device to moisture (usually referred to as ‘liquid ingress’) or any physical damage caused by dropping the device, etc.
**However, we can still help you. You just may need to pay a fee to have your device repaired or replacement. We’ll provide you with a quote after we’ve assessed your device
3. What is a temporary order number?
**A temporary order number means we have received your order, but it is still being processed (e.g. OP1234567890123).
**Once your order has been processed and accepted, we will send you an email with a new order number (e.g. 12345678A).
**Processing times typically take 2 days, however in times of high demand processing times can be extended. If this affects your order, we will be in touch.