Organisation : Care to Beauty
Facility Name: Track Your Care To Beauty Orders
Country : Nigeria
Website : https://www.caretobeauty.com/ng/order-status/order/
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How To Track Your Care To Beauty Orders?
To Track Your Care To Beauty Orders, Follow the below steps
Step 1: Go to the above link
Step 2: Enter order number
Step 3: Enter your E-mail
Step 4: Click Check your order status
Related / Similar Track status : Track Your JUMIA Order Nigeria
Returns & Refunds Policy
How do I make a return?
Within 15 days after receiving the order, if you are dissatisfied with it and you want to return any item,
please contact our Customer Care Team by email help [AT] caretobeauty.com to begin the process, stating:
1. The order number.
2. The items name you wish to return.
3. The reason for return.
**Our Customer Care Team will review your case and send you all the instructions.
**The procedure is very simple.
**For returns by standard shipping, please note that with the Portuguese customs restrictions it´s essential that you provide us the tracking number of your return to guarantee that it´s cleared as a return and no taxes are applied.
**Once it arrives to our facilities, the item(s) will be refunded maximum in 7 working days.
Important note: We do not work with exchanges, only returns.
– Products unopened, unused and sealed in their original packaging, including the protective cellophane or labels (if any);
– Faulty items damaged/broken during transportation;
– Products purchased in promotion for nearing expiry date;
– Open, used products;
– Any issue with the products detected after the 15 days of being delivered have passed.
Return Shipping Fees
1. Shipping fees to return the items are at the customer’s own expense – (excluding situations of wrong/damaged/faulty items).
a) Return by Standard Mail: Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest and registered (with tracking) airmail method that is available. You need to provide us the return tracking number.
b) Return by DHL or UPS: Please contact us to help [AT] caretobeauty.com, so we can send you the payment instructions and schedule the return with the courier.
2. If a return is charged by Portuguese Customs, we will not clear it and they will send the package back to sender. Our customer care team will explain the procedure to avoid the charge.
How and when will I get my refund?
Refunds can be made in the following situations:
**Canceled orders (before shipment);
**Orders returned by postal services (unclaimed or refused on delivery attempt);
**Returns (returnable items);
Your refund will be processed within 7 business days. It will be automatically issued to the original account used to make the purchase.
As an alternative, costumer can chose the issue of a discount code in the amount of the order/products. Discount codes are valid for 12 months, counting from the day they are sent.
1 – Orders that were placed more than 6 months ago paid by Paypal, are not possible to refund by the same method. In such cases, we will ask the customer to send us his bank account details to process it.
2 – Returned orders due to “unclaimed” reason, which means the recipient/someone was not available at the moment of the delivery attempt or, nobody colected the order on the pick up point/post office, and with no communication from the customer to our customer service team are refunded by discount code in the amount of the products.
3 – Payments made by MB (available for deliveries in Portugal) have to be made by bank transfer so, we have to request bank account details to our customer to do it.