Organisation : Vodafone New Zealand Ltd
Facility Name: Vodafone Order tracking & delivery
Country : New Zealand
Website : https://www.vodafone.co.nz/help/online-shop/delivery/
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How To Track Vodafone Order & delivery?
To Track Vodafone Order & delivery, Follow the below steps
Step 1: Go to the above link.
Step 2: Click on Track with courier post
Step 2: Enter up to 5 tracking numbers (one per line).
Step 3: Click on Trace Now
Related / Similar Trackstatus : Track The North Face Order New Zealand
Delivery Notification Emails
1. We’ll keep you informed about delivery of your order by email.
2. We know that you want to receive your items as quickly as possible.
3. You should get a new email for these events:
**When we have received your order.
**When your order is approved, and ready to go.
**When your order is dispatched for delivery. This email will include your CourierPost Track and Trace number.
4. You will need your Track and Trace number to use the Courier Post tracking system.
Sorting out problems with Vodafone Order delivery
1. If an order hasn’t arrived:
**If your order hasn’t arrived after three working days, begin by checking your email to see if we’ve sent you an update on your order.
**If an email is missing, remember to check spam folders.
**If you haven’t received an email from us, or still need to contact us, please call us on 0800 837 867 8am – 6pm Monday to Friday (excluding public holidays) to check the status of your order. Please have your order number handy before you call us.
2. If you’ve lost a calling card:
**If you missed the courier and then lost the calling card, give CourierPost a call on 0800 COURIER (0800 268 743).
**You will need to have your tracking number (included in your dispatch email) handy so they can trace your order and help with delivery.
Make a Claim For Vodafone Order
How do I make a claim?
Telephone our CourierPost Customer Service Centre on 0800 268 743 or our Pace Customer Service Centre on 0800 501 502, who will lodge an investigation:
**within 10 days after delivery (or within 7 days after delivery in the case of business customers), for damage to a delivered item or missing contents, or
**within 21 days after sending the item, if the claim is for non-delivery of an item.
You will be asked to provide details of your claim including
**Tracking number or Pace job booking number.
**The time, date and place of the courier pick-up/lodgement.
**Sender and addressee details.
**If the item is damaged, or some of its contents have been lost, you will either need to send the damaged item and its entire packaging (as near as possible in the same condition as when they were delivered) to us, or take it in to your nearest CourierPost or Pace depot. If this is not possible, please phone CourierPost (0800 268 743) or Pace (0800 501 502) to arrange an alternative.
**Wherever possible, it is important that you provide us with the contents and packaging in their original condition. If they are not available, this may adversely affect the outcome of your claim. Photographic evidence on its own may not be sufficient for us to accurately assess your claim.
**We may need to retain the damaged item while we make inquiries.
**These terms are to be read together with the Express Couriers Limited’s Terms and Conditions. If any of these terms conflict with the ECL terms, the ECL terms will prevail.